Privacy Policy
This Privacy Policy describes how personal data of users visiting the VoiceGuide AirLink website (the “Website”) is processed, in accordance with Regulation (EU) 2016/679 (“GDPR”) and applicable national laws. This policy may be updated if additional services are activated (e.g. online purchases, restricted areas, advanced forms).
Data Controller
The Data Controller is:
Valerio Tocci (Sole Proprietorship)
Registered office: Via Camillo Serafini 15, int. 3
VAT number: 18201181007
Tax Code: TCCVLR86M13H501E
Contact email: support@voiceguideapp.com
Personal data processed
While browsing the Website, the following categories of personal data may be processed:
• technical and navigation data (e.g. IP address, user agent, device identifiers, security logs, date and time of access);
• usage data (e.g. visited pages and interactions in aggregated or statistical form);
• data voluntarily provided by the user via email contact (e.g. name, email address, message content, and any company details if the user is a partner, tour operator, or museum).
Purpose and legal basis
Personal data is processed for the following purposes:
• to ensure the operation, security, and maintenance of the Website (legal basis: the Controller’s legitimate interest);
• to respond to user inquiries sent via email (legal basis: pre-contractual measures and/or legitimate interest in providing a response);
• to comply with legal obligations or requests from authorities (legal basis: legal obligation);
• to prevent abuse or fraudulent activities and to protect the Controller’s rights (legal basis: legitimate interest).
Processing methods
Personal data is processed using electronic and telematic tools, in compliance with principles of lawfulness, fairness, and transparency. Appropriate technical and organizational measures are implemented to protect data against unauthorized access, loss, disclosure, or unlawful use.
Data retention
• Technical and security data is retained for the time strictly necessary to ensure the operation and security of the Website and in accordance with applicable technical practices and legal obligations.
• Data sent via email is retained for the time necessary to handle the request and, thereafter, for a period compatible with organizational needs or legal requirements.
Recipients and service providers
Personal data may be processed by third-party service providers acting on behalf of the Controller as data processors or authorized persons, for technical and organizational purposes (e.g. hosting, cloud infrastructure, security and performance services). Such providers operate under contractual agreements and appropriate safeguards.
International data transfers
Some technology providers may process data outside the European Economic Area. In such cases, data transfers are carried out in compliance with applicable law and appropriate safeguards (e.g. adequacy decisions or Standard Contractual Clauses).
Data subject rights
Users may exercise the rights provided by Articles 15–22 of the GDPR, including the right of access, rectification, erasure, restriction of processing, objection, data portability, and withdrawal of consent (where applicable). Users may also lodge a complaint with the competent supervisory authority.
Cookies and tracking tools
The Website may use technical cookies necessary for its operation. Any analytics or marketing tools will only be activated with appropriate notice and, where required, user consent.
Contact
For any privacy-related request, you may contact the Data Controller at:
support@voiceguideapp.com
Updates
This Privacy Policy may be updated at any time. The version published on this page is the one currently in force.